For companies that are interested in maintaining an after-sales service itself, JM Service has developed highly reliable software – in use for over eight years on the market - which is designed to meet all technical assistance activities. AutorizadaOnLine has appropriate space for the repair shop, the manufacturer or importer and any related companies with operations in logistics, help desk, call center...

JM Service develops the service manuals from industrial design or the product itself. This documentation has all the information necessary to ensure that the repair shop conduct a reliable repair. The material is available on-line at the site of JM Service, ensuring your upgrade permanently.

A network of 700 repair shops, distributed nationwide, operates under the administration of JM Service, participating in the activities of product repair, reverse logistics and sale of parts and accessories. The management includes the opening and closing of repair shop, monitoring of repairs, technical and commercial support, and routine visit to the repair shop located at the poles São Paulo and Rio de Janeiro.

The efficiency of the repair shop depends on the ease of access to technical support it has available. To meet this requirement, JM Service maintains a staff trained and available on-line through phone, chat, and e-mail.

The frequent analysis in the repairs made under warranty, allows customers to JM Service learn quickly possible flaws in their products. Staff dedicated to the quality area produces monthly monitoring reports, alerting when there are deviations not acceptable to the consumer, to indicate where there is a need for intervention by the manufacturer to improve his production process in order to minimize failure rate in the field.

JM Service open your business a range of services in logistics operations, able to work from simple planning needs after-sales, even in a more comprehensive, storage and distribution of parts and equipment replacement. This activity is essential for the warranty repairs are carried out under the conditions stipulated by the Code of Consumer Protection.